Terms of Service
LeadCat is a product of Staminal Technologies Private Limited.
These Terms of Service ("Terms") govern access to and use of LeadCat CRM, a product provided and operated by STAMINAL TECHNOLOGIES PRIVATE LIMITED (CIN: U62013TN2023PTC165254) ("CRM", "Service", "we", "our", or "us"). By creating an account or using the Service, you agree to these Terms. For customer lead and enquiry data processed by us on behalf of a subscribing business, these Terms include our Data Processing Addendum v1.1 ("DPA").
1. Eligibility and Business Use
The Service is intended for businesses and authorized business users. You must use the Service only for lawful business purposes and in compliance with applicable platform terms, privacy laws, consumer protection laws, and communication rules.
2. Account Responsibility
- You are responsible for the accuracy of information entered during signup and onboarding.
- You are responsible for maintaining secure passwords and staff access.
- You must ensure that only authorized staff can view or manage your business leads.
- You must immediately remove users who should no longer access your workspace.
When creating a workspace, the owner must affirmatively accept the current version of these Terms, acknowledge the current Privacy Policy, and confirm authority to accept the current DPA for the subscribing business. We retain versioned evidence of that electronic acceptance as described in the Privacy Policy.
3. Paid Pilot and Subscription
LeadCat CRM may be offered through a time-limited Starter paid pilot, monthly subscription, yearly subscription, or custom commercial arrangement. A paid pilot requires the upfront amount shown before checkout and may renew into the disclosed subscription unless cancelled under the displayed terms. CRM operations require active paid or authorized complimentary access. Plan limits, user limits, connected channel limits, and pricing may vary by agreement.
4. Social Media and Third-Party Integrations
Integrations with Instagram, Facebook, YouTube, Telegram, WhatsApp, and other platforms depend on permissions, account access, API availability, platform approval, and third-party policies. We are not responsible for outages, revoked permissions, token expiry, app review delays, pricing changes, or policy changes by third-party platforms.
You confirm that you have the authority to connect the social media pages, accounts, business portfolios, phone numbers, or messaging accounts used with the CRM.
5. Meta Platform Use
If you connect Instagram or Facebook, you authorize the CRM to receive and process the specific data permitted through Meta APIs and webhooks for the purpose of enquiry capture, lead management, reporting, and follow-up. You must comply with Meta Platform Terms and applicable communication rules when using the CRM.
6. AI Assistance and Suggested Replies
AI classification and suggested replies are provided as operational assistance. You are responsible for reviewing replies before sending them to customers. Unless your approved business knowledge base is configured, the CRM should not be used to make final pricing, discount, delivery, stock, warranty, or availability commitments.
7. Prohibited Use
- Do not use the Service to send spam, unlawful messages, misleading offers, or unauthorized promotions.
- Do not connect social media accounts that you do not own or have authorization to manage.
- Do not upload unlawful, sensitive, or unnecessary personal data into the CRM.
- Do not attempt to bypass tenant isolation, security controls, billing controls, or platform rules.
8. Data Ownership and Privacy
Your business remains responsible for customer relationships and lawful use of customer data. Our handling of data is described in our Privacy Policy. Deletion requests can be submitted using our Data Deletion Instructions.
For customer lead data, your business determines the lawful business purpose, provides required notices, handles customer rights requests, and instructs our CRM processing. STAMINAL TECHNOLOGIES PRIVATE LIMITED processes that lead data to provide and secure the Service. The DPA governs this processing and controls if it conflicts with these Terms specifically about our processor obligations.
Closing a workspace does not remove payment, invoice, tax, security, or dispute records that we are legally required to retain. Those records are minimized, access-restricted, and used only for the applicable compliance purpose. An active paid subscription must be cancelled before workspace closure is finalized.
9. Service Availability
We aim to keep the Service reliable, but we do not guarantee uninterrupted availability. Maintenance, hosting issues, third-party outages, API changes, internet failures, or security incidents may affect access or integrations.
10. Limitation of Liability
To the maximum extent permitted by law, STAMINAL TECHNOLOGIES PRIVATE LIMITED is not liable for indirect, incidental, special, consequential, or business losses, including missed sales, missed enquiries, lost profits, data entered incorrectly by users, or failures caused by third party platforms.
11. Changes To These Terms
We may update these Terms as the Service changes. The updated version will be posted on this page with a revised version and "Last updated" date. If a change materially affects the parties' rights or data-processing obligations, we may require the workspace owner to accept the new version before continuing the affected Service.