Check the connection
An eligible WhatsApp Business account must be connected and healthy, with the pilot enabled by an owner or manager.
WhatsApp lead management and auto replies
Manage WhatsApp leads and eligible catalogue auto replies.
WhatsApp lead management gives sales teams a shared view of who owns an enquiry, who needs a reply and what follow-up is due. LeadCat can create leads from supported inbound text on an eligible connected WhatsApp Business account; staff can also add other WhatsApp enquiries manually.
WhatsApp auto replies are available only in a limited, opt-in catalogue pilot. For a connected and healthy account with approved rules, LeadCat can send configured copy with up to three published product links when the strongest keyword match resolves to one product or category target. Messages without a clear target or containing a recognised handoff term remain with staff.
WhatsApp lead management keeps enquiries visible
Businesses can lose visibility over who needs a reply, who needs a follow-up, who owns the enquiry, which chats are genuine sales opportunities and what the next action should be.
Learn how to manage WhatsApp leads and eligible auto replies. Compare tools for automatic replies to WhatsApp messages.
From WhatsApp enquiries to owned leads and follow-ups
WhatsApp enquiry → LeadCat lead → owner or team assignment → follow-up → status tracking → conversion.
In an eligible workspace with a connected and healthy WhatsApp Business account through Meta, supported inbound text messages can create or update leads. Teams can also create a lead manually when an enquiry arrives through a WhatsApp setup that is not connected to LeadCat.
Create the lead accurately
LeadCat does not read an ordinary personal or unconnected WhatsApp inbox. Native capture requires an eligible, healthy tenant-bound WhatsApp Business connection.
Set clear ownership
Assign the lead to the employee responsible for the customer and next response.
Record the next action
Use follow-up dates and lead status so the opportunity remains visible after the chat moves down the inbox.
Continue supported conversations
For a healthy connected WhatsApp Business setup, authorised staff can send human replies within Meta’s permitted customer-service window.
Send eligible catalogue auto replies
For a limited, opt-in pilot, approved keyword rules can send configured copy with up to three published product links when the strongest match resolves to one product or category target. No-match, competing-target and recognised-handoff cases stay with staff; provider and rate limits apply.
See exactly when a WhatsApp catalogue auto reply is eligible
LeadCat first keeps supported inbound WhatsApp Business messages as leads with an owner and follow-up. The separate catalogue reply pilot uses an approved rule; it does not answer every chat.
Check the message
The strongest approved keyword match must resolve to one product or category target with available published products.
Send or hand off
Within the permitted reply window and rate limits, an eligible match may receive configured copy with up to three product links. No-match, competing-target and recognised-handoff cases remain with staff.
Example that may qualify
“Show me oak dining tables” may receive up to three published product links if the strongest configured match resolves to one eligible product or category target.
Example for a person
“Can you deliver two tables tomorrow at a discount?” needs staff to verify stock, price and delivery. The pilot makes no such promise.
These examples explain the verified rule-based product behavior; they are not a recording of a sent customer message. Read the WhatsApp lead and auto-reply guide or compare tools for automatic replies to WhatsApp messages.
WhatsApp lead management with controlled auto replies
LeadCat provides organised leads, clear ownership, follow-up discipline, reduced dependence on employee memory and improved sales visibility.
Built for businesses that sell through conversation
LeadCat can help retailers, distributors, service businesses, wedding providers, real-estate and automobile teams, clinics, education providers, home-improvement businesses and other teams that receive WhatsApp-originated enquiries.
Frequently asked questions about WhatsApp lead management
Why do businesses lose leads inside WhatsApp?
Chat lists are designed for conversations, not team ownership, follow-up dates and opportunity status.
How does LeadCat help organise WhatsApp enquiries?
LeadCat represents the opportunity as a lead with an assigned owner, status and follow-up date.
Does LeadCat automatically capture every WhatsApp chat?
No. Native capture requires an eligible WhatsApp Business account connected through the approved Meta setup with a healthy tenant-bound connection.
Can WhatsApp leads be assigned to specific team members?
Yes. Once the enquiry is a LeadCat lead, it can be assigned to the appropriate team member.
Can managers track follow-up status?
Yes. Managers can review lead owner, current status and follow-up information in LeadCat.
Can staff reply to WhatsApp customers from LeadCat?
For an eligible, healthy WhatsApp Business connection, authorised staff can send supported human replies within Meta’s permitted customer-service window.
Does LeadCat send WhatsApp auto replies?
Yes, for a limited, opt-in catalogue pilot. A connected and healthy WhatsApp Business account needs approved keyword rules and published catalogue links. LeadCat sends configured copy with up to three product links only when the strongest match resolves to one product or category target within the permitted reply window and rate limits. No-match, competing-target and recognised-handoff cases need a person; this is not an automatic reply to every chat.